Return & Refund Policy

1. Return Window

You may request the return of any item purchased from DelProduts within 30 calendar days of delivery. The item should be returned in its original packaging where possible, with all accessories and manuals, and without damage caused by misuse.

2. How to Request a Return or Exchange

1. Contact us: Email contact@delproduts.com with your order number and the reason for the request.
2. Return instructions: Our support team replies within one business day with a prepaid return label or return instructions for your order.
3. Inspection: Once the item arrives back with us, we inspect it within 2 business days.
4. Refund or replacement: After the return is approved, we issue the refund or ship the replacement item.

3. Refund Method and Timing

• Original payment method: Refunds are issued to the payment method used for the order. For card payments, the credit appears on your current or next statement, depending on your card issuer.
• Store credit: If you prefer, you may choose store credit toward a future purchase instead of a refund.

4. Damaged or Defective Items

If a package arrives with visible signs of tampering or damage, please take photos and contact us right away. If an item is defective on arrival, we will replace it or refund it at no additional shipping cost to you. For defects that appear later and are covered by the manufacturer's warranty, we will help you with the warranty claim.

5. Returns Support